SALES POLICY

Effective Date: February 20, 2025

At STARCITECITY, we are committed to providing high-quality fashion that empowers women to feel confident, stylish, and comfortable. This Sales Policy outlines the terms and conditions for purchasing products from our website bytealipc.com. By placing an order with us, you agree to comply with these terms. Please review this policy carefully before making your purchase.

1. Product Availability

  • All products listed on STARCITECITY are subject to availability.
  • We strive to ensure accurate product descriptions, images, and inventory levels. In the event an item is out of stock after your order, we will notify you promptly and offer either a refund or an alternative product.
  • STARCITECITY reserves the right to modify, discontinue, or replace any product at any time without prior notice.

2. Pricing & Payment

  • All prices are listed in USD and may change without notice.

  • Prices do not include taxes, shipping fees, or import duties, which will be calculated at checkout.

  • We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • Digital Wallets: PayPal, Apple Pay, Google Pay
    • Installment Payments: Klarna (available for eligible orders)
    • Gift Cards & Store Credit

  • All payments must be made in full at the time of purchase. Transactions are processed securely via SSL encryption to ensure the safety of your personal and financial data.

3. Order Confirmation & Processing

  • After placing an order, you will receive an order confirmation email detailing your purchase.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons, such as holidays or sales events, processing times may take longer.
  • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping & Delivery

  • We offer domestic and international shipping to select locations.
  • Shipping costs are calculated at checkout based on the shipping method, destination, and order size.
  • Estimated delivery times are as follows:
    • Standard Shipping (U.S.): 5-7 business days
    • Expedited Shipping (U.S.): 2-3 business days
    • International Shipping: 7-14 business days
  • STARCITECITY is not responsible for delays caused by third-party shipping carriers, customs processing, or weather conditions.

5. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order is processed or shipped, modifications or cancellations are no longer possible.
  • Please contact us immediately at info@starcitecity.com if you wish to make any changes to your order.

6. Returns, Exchanges & Refunds

  • We offer a 30-day return policy for eligible items.
  • Items must be unworn, unused, and in original condition with tags attached.
  • For more details, please refer to our Return & Exchange Policy.
  • Refunds will be processed to the original payment method once we receive and inspect the returned item.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.

7. Warranty & Product Quality

  • All STARCITECITY products come with a 6-month warranty covering manufacturing defects.
  • This warranty does not cover damage caused by normal wear and tear, misuse, or accidental damage.
  • If you believe your product is defective, please contact us with proof of purchase and photos for assistance.

8. Fraud Prevention & Security

  • To protect our customers and STARCITECITY, we may request additional verification for certain orders.
  • Any fraudulent activity, chargeback abuse, or unauthorized transactions will result in immediate cancellation of the order and a permanent ban from our website.
  • STARCITECITY complies with all data protection regulations to ensure your personal and payment information is secure.

9. Customer Satisfaction Guarantee

  • STARCITECITY is committed to providing excellent customer service. If you are not satisfied with your purchase, please contact us at info@starcitecity.com, and we will work to resolve any issues.

10. Contact Us

If you have any questions or need assistance with your order, please contact us:

📞 Phone Number: (660) 679-4258
📍 Street: 300 S Delaware St, Butler, Missouri
📧 Email: info@starcitecity.com