PAYMENT POLICY

Effective Date: February 20, 2025

At STARCITECITY, we aim to provide a secure and smooth payment process for all our customers. This Payment Policy outlines the payment methods we accept, as well as the payment processing procedures for purchases made through our website bytealipc.com. By placing an order, you agree to comply with the following terms.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed on our website:

        • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
        • Digital Wallets: PayPal, Apple Pay, Google Pay
        • Installment Payments: Klarna (Available for eligible orders)
        • Gift Cards & Store Credit: STARCITECITY gift cards and store credit balances

Payments are securely processed through SSL encryption to ensure the protection of your personal and financial information.

2. Payment Processing & Currency

        • All prices are displayed in USD ($).
        • Payments must be made in full at the time of purchase.
        • STARCITECITY does not accept cash, checks, or wire transfers for online orders.
        • By placing an order, you authorize STARCITECITY to charge the payment method you select for the total order amount, including applicable taxes, shipping fees, and any other charges.

3. Klarna Installment Payments

For eligible customers, STARCITECITY offers the option to use Klarna for installment payments.

        • Eligibility: Klarna installment options are subject to approval based on your location and credit assessment during checkout.
        • Payment Plan: Klarna offers interest-free installment plans or longer-term payment options, depending on your order’s value and eligibility.
        • Late Payments: Klarna may charge fees for late payments. STARCITECITY is not responsible for any charges imposed by Klarna.

For more details, visit Klarna’s website or contact Klarna customer service.

4. Payment Security & Fraud Prevention

        • We use SSL encryption and secure payment gateways to protect your payment information and ensure secure transactions.
        • STARCITECITY does not store any sensitive payment details on our servers. All transactions are processed securely by trusted third-party payment providers who comply with PCI DSS (Payment Card Industry Data Security Standards).
        • We may request additional verification for certain orders to prevent fraud and protect our customers.

5. Declined Payments & Payment Issues

If your payment is declined, please check the following:

        • Ensure that your card details (CVV, expiration date, billing address) are correct.
        • Verify that there are sufficient funds or credit available in your account.
        • Contact your bank or payment provider to ensure there are no restrictions on your account.
        • You may also try using an alternative payment method if the issue persists.

If the payment issue is not resolved, please contact our customer service team at info@starcitecity.com or call (660) 679-4258 for assistance.

6. Order Confirmation & Payment Authorization

        • After your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
        • Your order will be processed and shipped once the payment authorization is complete.
        • If payment authorization fails, we will notify you immediately, and your order will not be processed until the issue is resolved.

7. Order Modifications & Cancellations

        • Orders can only be modified or canceled within 12 hours of purchase.
        • Once an order has been processed or shipped, modifications or cancellations are no longer possible.
        • Please contact us immediately at info@starcitecity.com if you wish to make any changes to your order.

8. Refunds & Cancellations

        • Refunds will be processed to the original payment method within 7-10 business days after we receive and process the returned item or canceled order.
        • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.
        • If you have not received your refund after 10 business days, please contact your bank or payment provider for further assistance.

9. Sales Tax & Additional Fees

        • Sales tax will be applied to orders based on your shipping address and local tax regulations.
        • International customers are responsible for paying any customs duties, VAT, and import taxes that may apply to their orders. These charges are not included in the total price and will be charged by the customer upon delivery.

10. Contact Us

If you have any questions or need assistance with payments or any payment-related issues, please contact us:

📞 Phone Number: (660) 679-4258
📍 Street: 300 S Delaware St, Butler, Missouri
📧 Email: info@starcitecity.com